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Frequently Asked Questions

What is www.knitpat.com about?

KnitPat aims to provide knitting and crochet patterns for you to buy online 24 hours a day, 7 days a week.

How do I find the pattern I want on the site?

The site is split into 5 sections. Knitting patterns are then divided into 4 sections. One for babies another for children, ladies and gents. The other section is for crochet.

How do I buy patterns from KnitPat?

Once you have found the pattern you like click on it and you will get a bigger picture of it and the quantity of yarn you need. If now you want to buy the pattern click “ Add to Basket”. There you will be asked do you want to view more patterns, empty your basket or purchase product. So if you want to buy the pattern click on “Purchase Products” You know to need to fill your name address etc. Click “Submit Form” and you will receive confirmation of what you have ordered. Now to pay for the pattern click on “Purchase Products”

HSBC takes over here slick on “Continue” and then follow the instructions.

Payment?

We are using HSBC for secure repayments. The cards accepted are MasterCard, Maestro, Solo, Visa and Visa Electron.

When will I get the pattern?

After you have gone paid the pattern will be emailed to you at the email address you provided. This should automatically happen within 15 to 20 minutes. Due to some email providers blocking PDF files we will send you a second email which will provide a link for you to collect the pattern directly from this site.

If after making your purchase you have not received any email from us then please email us at: info@knitpat.com and we will manually email your pattern as soon as we can (Typically 1-2 days).

The pattern will be sent to you in a PDF format. If you do not have the software to open it can be found at www.adobe.com.

Cost of Delivery?

As we are emailing the patterns to you there is no delivery charges.

Can I cancel my order?

Up until you give HSBC you card details and click “Continue” you can cancel your order.

Do you have a Privacy Policy?

Yes, we at KnitPat are very aware of the sensitivity of the personnel information you give us and we will not disclose this information to others or sell it.

Do we accept orders from anywhere in the World?

Yes, if you are interested in knitting and have access to a computer, email address, printer and a credit/debit card

To contact KnitPat

You can email us at info@knitpat.com

KnitPat.com
Fountain Lane
St.Mellons
Cardiff
CF3 0FB

Telephone02920 837613